Comments on: I call ‘em as I see ‘em… https://blog.x-aviation.com/2012/02/sometimes-you-just-gotta-call-em-out/ X-Aviation's owner talks X-Plane Mon, 22 Apr 2013 05:36:14 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Cameron https://blog.x-aviation.com/2012/02/sometimes-you-just-gotta-call-em-out/#comment-465 Cameron Tue, 06 Mar 2012 04:22:09 +0000 http://blog.x-aviation.com/?p=320#comment-465 PayPal is secure, Larry. The customer accounts are not. PayPal is secure, Larry. The customer accounts are not.

]]> By: Cameron https://blog.x-aviation.com/2012/02/sometimes-you-just-gotta-call-em-out/#comment-464 Cameron Tue, 06 Mar 2012 04:21:33 +0000 http://blog.x-aviation.com/?p=320#comment-464 Having looked at your support tickets you sent in a request after business hours and received a reply the next day. Where exactly was the problem here, Brad? Pretty quick turn-around if you ask me! :) As for your comment about "3rd time," looking at your support log history shows that each time you requested a new license it was for NEW hardware. This is exactly how that system is designed to work. Case in point, I believe you received appropriate support for your issue with the one day turn-around in response time. Having looked at your support tickets you sent in a request after business hours and received a reply the next day. Where exactly was the problem here, Brad? Pretty quick turn-around if you ask me! :)

As for your comment about “3rd time,” looking at your support log history shows that each time you requested a new license it was for NEW hardware. This is exactly how that system is designed to work.

Case in point, I believe you received appropriate support for your issue with the one day turn-around in response time.

]]> By: Larry https://blog.x-aviation.com/2012/02/sometimes-you-just-gotta-call-em-out/#comment-463 Larry Tue, 06 Mar 2012 04:05:11 +0000 http://blog.x-aviation.com/?p=320#comment-463 Cameron I noticed that they have an option to pay through PayPal I take it that any Transaction done through PayPal should be secure . Cameron I noticed that they have an option to pay through PayPal I take it that any Transaction done through PayPal should be secure .

]]> By: Less than happy https://blog.x-aviation.com/2012/02/sometimes-you-just-gotta-call-em-out/#comment-425 Less than happy Wed, 22 Feb 2012 17:31:36 +0000 http://blog.x-aviation.com/?p=320#comment-425 As a side note to your post; imho ethical practice should also entail your timely response in answering a customer's request to unlock the DRM, for a 3rd time, on a product already paid for, and purchased here and not elsewhere. OR else, maybe just jettison the problematic DRM? As a side note to your post; imho ethical practice should also entail your timely response in answering a customer’s request to unlock the DRM, for a 3rd time, on a product already paid for, and purchased here and not elsewhere. OR else, maybe just jettison the problematic DRM?

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